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Providing your patients with an exceptional experience, increases advocacy and business revenue. Developing an intimate understanding of the unique needs and expectations of your patients is fundamental to gaining their trust and reaping the ensuing benefits. To increase patient retention and loyalty, our team of consultants responds to every patient review on your behalf.
When a patient writes a comment about your practice, we personalize each message and respond in 24 hours or less utilizing HIPAA compliant standards.
By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.
Our consultants address patient concerns on your behalf to recover dissatisfied patients and build loyal provider/patient relationships. Service recovery is our priority.
Exceed patient expectations with with meaningful, efficient, communication via email and text messaging. From birthday messages to appointment reminders, personalized messaging is an effective way to retain patients and attract new ones.
