Helping Leading Healthcare Organizations Turn Patients Into Life Long Customers
Service Recovery | Retention | Reputation
Is Your Organization Recovering Dissatisfied Patients?
Organizations who fail to implement a service recovery strategy risk their reputation, brand, and bottom-line. Don't take the risk. Achieive your intra-facility and online patient satisfaction performance goals by making your patients the priority.
Our solutions turn your patients into "life long" partners in health, while protecting your organizational reputation.
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Our Solutions Protect Your Brand & Improve The Patient Experience
The Life Long Value of 1 Patient:
$ 1 9 7 , 0 0 0
Patients Have Options. Will You Be Their First Choice?
Have you read the patient survey and online reviews of your organization? What are patients saying? What are the trending topics/complaints? Who is responding and calling patients to address feedback? What is the time frame that they respond? These are all questions you should be equipped to answer and have a policies in place to comply with grievance standards of Joint Comission & CMS.
We work with organizations who desire to take a proactive approach and improve the patient journey to protect their organizational brand.
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Our Clients Understand The Value Of Patient Loyalty & Retention.
CASE STUDIES
Plastic Surgeon | Multi-Location
Hospital Emergency Department
Urgent Care | Multi-Location
Do You Want To Protect Your Organizational Brand While Improving Patient Satisfaction? Watch Our Video Blog
Our goal is simple, we want to make sure you are fully aware of how to protect your online brand and reputation by implementing on-site and online patient engagement strategies.
Our strategies generate proven results!
YOUR BRAND. YOUR PATIENTS. OUR PRIORITY
Patients are our priority. We understand that when patients are ill each encounter with healthcare providers or team members creates lasting memories. We want those memories to be positive. Our goal is to ensure each patient is acknowledged, thanked, and most importantly trusts our healthcare partners with their future care.
We are honored to partner with organizations who withhold the same values of creating an excellent patient experience offline and online.
SOLUTIONS
BRONZE
Brand Protection Solutions
GOLD
Brand Protection & Outsourcing
PLATINUM
Brand Protection | Organizational Training | 100% Outsourced Solutions
OUR FOUNDER
Only a clinician with first hand experience in developing patient recovery programs and preventing healthcare threats from impacting the bottomline of leading healthcare organizations can help you solve the internal and external challenges that threaten your organizations reputation. Elle has combined her years of healthcare leadership experience to protect the brands of healthcare facilities, while improving the patient experience.
Elle has designed a full service patient recovery center for healthcare organizations who wish to outsource their online and offline patient complaints. For information on working with our Crisis Prevention Consultants or outsourcing your review management/service recovery to our team of Patient Relations Coordinators email: Info@DigitalHealthcareConsultants.com
We look forward to positively impacting the journey of your patients.
Elle Pierson RN, MBA
Founder & Principal Consultant
ABOUT US
Digital Healthcare Consultants is a full service integration and outsourcing capable consulting firm, helping leading healthcare organizations implement intra-facility and online patient engagement strategies to improve patient acquisition, retention, and organizational reputation. Our goal is to protect your organizational brand, while improving the patient experience.
CONTACT US
25807 Westheimer Parkway, Ste 375
Katy, Texas 77494
Info@DigitalHealthcareConsultants.com
(832)698-9423
@DigitalHealthcareConsultants
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