I have disabled the bt fon and bt wifi to reduce my home network clutter. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Not sure which hub or router you're using? Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. I have now switched the 5GHz option off,which immediately sorted the problem. The lights on your hub will change to green or flashing orange as it is setting up. Enter http://192.168.1.254 into the address bar to go to the management page. "We're sorry for any inconvenience caused," added the spokesman. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. 9:11 AM. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Make sure that your computer is. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Links to user manuals and other documents for BT Hubs for broadband. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? (Not Business variant). Yes its not ideal. On your device search for your network and enter your password exactly as shown. Forgot to mention the third solution is hard wire a speaker to create the Network. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. You can turn Smart Setup on or off in the Hub Manager. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. on It looks like the 'Bridging' button simply does not work. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Everything now works, so again it confirm the issue is with BT. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. . 8:32 AM This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Plug the microfilter into the socket. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Guide to the BT Business Smart Hub. We hope you'll join the conversation by posting to an open topic or starting a new one. I have raised a complaint with BT as MacBook works fine, but app does not. No problem. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. My router is getting blocked despite following all the advice above and anything I could find online. Click a dropdown for your model of hub. It works on my Business Hub 6, in fact it's not even hidden. Accessing the Hub Manager using a Hub 3 or Hub 5. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Configure the modem for transparent bridge or modem only mode. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). You should see a box similar to the one shown below. ensure Sonos all working correctly via boost with 5ghz still turned off. I have an update to share with you all regarding this issue. Links to user manuals and other documents for BT Hubs for broadband. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. I did this on a Deco mesh. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. better. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. This brings up a hidden page. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. BT Smart Scan technology Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. At least Ive got Sonos working now even though it is at the expense of 5ghz. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Using BT Business Hub or router. Users . Switched it off on iPhone, instantly worked for the app. How are people to fault trace if they dont know all of the possible scenarios? Links to user manuals and other documents for BT Hubs for broadband. This is so you can learn about some of the most important features of your BT Broadband package. Seeing a different colour light? I have got fed up trying to clear the problem using the instructions given by the app as has my wife! BT will be rolling out an update to all devices later this month. At the bottom is a setting for Bridging. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Still having trouble with this. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). If your BT broadband home network is playing up, you're not alone. Does anyone know if a Sonos Boost would resolve the issue? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Smart Setup is BT's online set-up wizard. Save the file. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. I have disabled the bt fon and bt wifi to reduce my home network clutter. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Great. At the bottom is a setting for. Make sure you keep your hub on all the time. - edited Check which BT Hub you've got >, It only fires up when you open a browser. Do I need a WiFi 6E router to use WiFi 6E products? Trouble connecting? Check that you're connected to your Hub's network. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Your broadband can be activated any time up to midnight. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. First, you need to connect to the router's web management page, so that you can change the settings that you want. Smart Setup is BT's online set-up wizard. Find your model. If you have changed it and now forgotten it, you can use the. Just plug 3rd party router into the wall mounted Openreach fibre modem. Enter the admin password. Download the My BT app to check your bill, test your speeds and activate your internet security products. Connecting your computer to your broadband. Therefore, it costs more money and were stuck in the contract till 2023! Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. How do I use my Smart Hub as a modem only? Been running flawlessly for 2weeks now since running the system in this set up. Microfilters: Why do you need them? BT have advised me this a fix should be out this week. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Fix problems or report a fault with our troubleshooter. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. My speed has dropped to 40Mbps on my wifi devices. This will open the Hub Manager. Connect your devices If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. It never occurred to me that bridge mode would bypass the router section. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Go to IPv4 Configuration. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. 01-10-2020 Assuming it will work on the business hub though as it's a visible option. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Remember your broadband can be activated any time up to midnight, so you may need to try again later. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Bridge mode does appear to exist on the Smart Hub. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Insert the other end of the broadband cable into the Broadband socket on your hub. Also, it took a number of days for me to find this thread of communication online. - edited The app then stopped working. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Go to My Network. I saw the post about the public/private. This will open the Wireless Settings page. After trying to set bridge mode and saving (the save appears to hang) I eventually. How can I turn it on and off? Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. 03-10-2020 A spokesman for BT told the BBC only a "very small" number of users have been affected. 10:43 AM. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? How long will it take to get BT Broadband once I've ordered? 11:46 AM Smart hub 2 Hidden SSID I have a new hub. This topic has been marked solved and closed to new posts due to inactivity. There are at least adozen other things that also result in the same situation. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". This isnt a viable long term solution though for me. This wasnt an option for me however as my router isnt near any of the speakers. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. However, some older devices are incapable of operating on both. Web admin interface of the BT Smart Hub 2 router. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Was quite easy to get the money credited to my account after that : ). Changing Wireless Modeto 2 didn't fix the problem. Time will tell if this is a permanent fix but its worked this evening. Ill ask my man at BT. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. I don't think the workaround for modem mode works. Read about our approach to external linking. Steps taken from a post on the BT Community. Solved! - edited This WAN socket can be used with either a FTTP interface or a FTTC modem. Then you can use the Orbi router in Router mode.3. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. To turn the lights off go to Home, Hub light control. Can you seamlessly switch back and forth between the two modes? Expert Reviews is a registered trade mark. Announcements, Guides & Community Updates. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Almost instance response. This means your Hub hasn't yet registered your device as completed. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. 7:56 PM Slide the two parts of the hubs plug together until they click into place. Make sure you've completed every step of Smart Setup. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Just log in to. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. So the question remaining is does it actually work on a residential Smarthub? Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Therefore, we can consider this issue closed. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? If previous posts are correct it probably works on the Business version and not on the Residenial ones. This should explain it. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. The router is now displaying hidden ssid. 2023 BBC. Enter the username and password for your BT Smart Hub 2 router. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. This topic has been closed for further comments. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. I connected a laptop via ethernet into it. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub?
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