Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. Utter and total joke. Submit a complaint and get your issue resolved. Scenic. We use dedicated people and clever technology to safeguard our platform. Applies primarily to to bookings with the following content. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. Viking has lost four loyal customers with 10 past cruises between us. Floriade River Cruise Guide 2022 | Cruise Critic Subscribe to Apple News. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. The vaccinations mean nothing anyway. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. You dont know a week or 10 days in advance what will happen with the water levels. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Learn more. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. This is our third time to book a trip, and in 2023, the medical requirement is still in place. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The even occurred in February of 2023. Coach would have been better. We were running between the airlines at ***** to find out what was going on, very frustrating. How is this hard? TPG values it at $1,600. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. over night stay we got back to Cincinnati the next day. That's our policy. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. Don't sail Viking unless you are guaranteed of going on the trip. Because we were given a voucher, we can not get out money back. "But its clear that river cruising is not going away anytime soon.". ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Rhine River in general is not that deep. At Viking, your experience means the world to us. About 20 poeple's bag on the flight didn't make it. A drinks package at the original cost, when I first tried to book it. For the cabin on the cruise, we indicated separate beds for their cabin. That is all it took, I was hooked. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Due to Covid pandemic our cruise got cancelled. The sailings. Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings SPRING SALE Special Fares Reduced Airfare Dates: Availability: This made it impossible to catch the next flight from ***** to buenos Aries. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. We have had to cancel our river cruise because of their ludicrous covid policy. You dont cruise in Egypt in June/July because its too hot. Cruise Canceled Due to Low Water Levels We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Viking, please give an explanation. The confirmation email said cancellation for any reason loss of deposit. For information about your specific voyage, please log onto MyVikingJourney.com. Cruise Line Travel Requirements - Cruises.com The couple shore excursions we went on were lame and horrible. I also booked this trip years ago when there was . Viking Cruises. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. The other typical plan is to put the passengers on buses to get around the affected areas. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland We were being reimbursed for the cash amount paid but not the amount of the vouchers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This review was chosen algorithmically as the most valued customer feedback. Maximum capacities of 164 passengers and 47 crew. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. We had not received any response from Viking about 10 days. Any comments Viking? AMA Waterways | Travel Requirements & Safety Protocols. Courtesy Sheila Davies. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. We booked a cruise, paid the full booking amount. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Editor in Chief Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Booking # XXXXXXX Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? Note that complaint text that is displayed might not represent all complaints filed with BBB. Well guide you through the process. Heres what you need to know. An apology is not good enough. Related: Booking your first river cruise? We are not asking for anything other than our money back. Change of travel requirements after full payment received/ignoring request for full refund. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Refund on premium air payments that we did not receive in premiumservice. NEW! Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Special Cruise Savings | Viking Ocean Cruises They have no intentions of giving my money back .Do I not have any rights? We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. You could tear down the house and build a dam there, but that is not what is going to happen.. Viking will not honor this request. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) called Business since the middle seats were left vacant. This site does not include all card companies or credit card offers available in the marketplace. We paid 529+40 USD purchasing fees each for the tickets. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. RHINE GETAWAY. Information provided by various external sources. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Find out how we combat fake reviews. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Do your homework and always make informed decisions. Viking Mississippi cancels some cruise passengers four days ahead of Poulsbo, Washington. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. Desired outcome: My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. The departure flight from ******* was delayed due to the storm. Enrollment required. The good news is that there are not the mass cancellations we saw in 2020. This site does not include all credit card companies or all available credit card offers. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Check with your cruise line on current cruising conditions and what you can expect from them. But all was not lost. 140 complaints closed in the last 12 months. Taking over the Hilton in Taupo NZ, they were obnoxious. He replied "absolutely no way both medically and because ************ weakens her immune system!" Why all other passages under the same situation had no such problem were not explained by Viking. She is scheduled to start ************ this week. An insult! On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Mind you, my cruise cost over $27,000. I am writing about booking number 7045921 sailed Jan.12 2023. Our ships have a very low draftabout five feet, he explained. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. Posted May 4, 2021. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. In the same cabin. The booking # is *******. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 On the next British Airways flight from London to Philadelphia, The Refund or partial credit. Why didn't Viking pay to dock? This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Why? Not a problem for him at all. Princess Cruises | Travel Requirements & Safety Protocols. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. ************************************* Cruises that was set to sail in April 2020. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Thank you. Disappointed with Viking Cruises cancellation policy. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. The 13-city cruise was supposed to take passengers between St. Paul and New . #VikingVictims. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Viking Cruises | Cruise Ship List - Cruises Only Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Please view our privacy policy for details about the information we share with our partners. They said they did. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Check here before booking an award fare. Viking changed our flight schedule at very short notice. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. 3. We would appreciate any help you can provide in helping us to get the rest of our money back. Claire and Stanley Keyles planned a dream vacation for June 2020. we went to our connecting American Airlines flight with our Boarding 4. Scheduled and rescheduled elder family care and pet sitting services. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Viking River Cruises has left an official reply on this complaint. I have three times tried to contact Viking, by phone, email, and chat. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . The dream vacation I have waited for 8 years has gone down the drain. Not every river cruise line takes the same stance. 12/21- 12/28/2022 We rebooked our trip but Viking canceled it again and another voucher was issued. I hope this is something you can help with. I thought that Viking was reputable, so I put too much faith in them. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Should your cruise be canceled, the cruise line will also offer compensation. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Cruise restart dates: when do cruise lines start again? Business Section was crowded 8 units wide while first class just in front If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. But now some of those waterway dreams seem set to run aground. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . You can see why people are worried. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. This also had the water turned off and was unable to flush. The flight from Amman Jordan to It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Cruise Lines Planned Reopenings: The Complete List To date we have sent a certified *** ****** ***** letter to VRC and had no response. Viking Announces Return of European River Cruises in July - Travel Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. I could sail on another cruise line for a lot less money. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Had a planned eastern European river cruise starting mid-October for over a year. These hotels are Marriott and hilton properties that have such rooms. Very disappointing. Sandi. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Pharaohs & Pyramids. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. She really needs this positive experience to look forward to. We said yes. Norse Atlantic Airways to Launch NY-Rome Flights. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Only Viking can make the appropriate reservation. He lied. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Anybody got any idea what do I do? Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. The climate in Europe is changing and not for the better. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Very disappointed with Viking River Cruises - Fodor's This requirement was enacted after we booked this trip . This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. A *** incentive ********** was offered and accepted by us to use toward future booking. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. They just decided to keep our hard earning money. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Booked a trip just before covid hit which had to be canceled for obvious reasons. I encourage all Americans to do the same. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. Cancellation conditions 2. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. What? **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. It goes against our guidelines to offer incentives for reviews. By. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.
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