regus retainer refund

However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I would recommend that anyone considering using this company to think again! this is absolutely gross and scam. Access our global network of workspaces and business lounges as often as you need. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Start checking the messages customers send you. October 14 No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. 6. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Regus always emphasized that it keeps its policy. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. After being in my new office they are increasing rent by 8.7%. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com (Sandra, I used the portal at first, however, your system made an error.) BBB reports on known marketplace practices. I still didn't get my retainer back. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. We have office space and more to suit all budgets, in every city of the world. Lets find the right workspace for you and your team. There is non existent customer service department. A member of our team will get back to you as soon as we have the details. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Regus does not communicate with customers via telephone. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We may have received incorrect data. When could I get my retainer back? Receptionist only can communicate by email, even for the most important things for your business. Remember me On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. 2023 Trustpilot, Inc. All rights reserved. 25% off. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. They charge your card for amounts more than stipulated on invoices! Shady from Regus. Is this legal? : r/AusLegal - reddit but when u need support / CS to talk and solve ur problems its literally non existant. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. 3. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. And we have the solutions to help you work this way. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Paid for parking online and have now received parking ticket from private company. I couldn't get my retainer and called them. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Our invoices are due on the payment date that is displayed on them. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Where appropriate, well also take steps to prevent the situation from happening again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We also ensure all reviews are published without moderation. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Please email me at Lorraine.brule@regus.com with your company name and details. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Your satisfaction is very important. Its an automated process. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lease period: April and May 2018 Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Regus are not transparent with their pricing. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot I look forward to receiving more information from you. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Regus | Serviced Office Space, Coworking & Virtual Offices You will regret signing with Regus. The complaint has been investigated and resolved to the customer's satisfaction. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp If it has been longer than 30 days, please get in touch so we can investigate further. Need to find a different location? October 19 If you refuse to pay their bogus invoices they will send you to collections. And of course, they just charged me $244 for November. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Avoid at all costs. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. This does not affect customers who have a permanent space as these are reserved specifically for them. Regus flagged this review for containing harmful or illegal content.Read more. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Give your team a place to focus, thrive, and grow, while we take care of all the details. We found a responsible person where we inform her about the problem. Our invoices are due on the payment date that is displayed on them. Best regards,Michelle Spire. Please note: Change Management is 1-day training program (Friday). If it has been longer than 30 days, please get in touch so we can investigate further. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work.

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