The latest news and updates, direct from Apple. The cookie is used to store the user consent for the cookies in the category "Analytics". The next 10 days were essentially "Apple boot camp." Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple Professional Training courses are available now at training.apple.com. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. When a customer needs assistance, you quickly assess their situation. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Apples new IT training series begins with the Apple Device Support course. Technical Support - Careers at Apple Necessary cookies are absolutely essential for the website to function properly. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Discover even more benefits of doing what you love. Sign up for notifications from Insider! After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. The courses are sequential, and build on skills and concepts as the user progresses. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. At Apple, were not all the same. Do you love how it feels to help others? An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. For more details and to apply, visit macadmins.org. I agree to the Privacy Policy & Terms and Conditions. You may be communicating with customers over the phone, in person or through email. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Siemens Healthineers Technical Training Specialist Salaries in Setauket About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. The exam costs aren't as crazy as CompTIA. Therefore, we are committed to treating all applicants fairly and equally. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Communication skills: Communication skills are essential in any technical role. Copyright OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. And be amazed by what it does for yours. In this role, you wont be expected to repair hardware. Apple is an equal opportunity employer that is committed to inclusion and diversity. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. 2023 View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title The cookie is used to store the user consent for the cookies in the category "Other. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Youll need to be flexible with your schedule. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. All our courses are practical, hands-on, and led by trusted Apple experts. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. You will be working with customers one-on-one to help them with their Apple products. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Apple Technical Specialists are the people who make sure that Apples products work as advertised. They may also move into management positions. Apple hiring US-Technical Specialist in Metairie, Louisiana, United We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple Inc. All rights reserved. Roles based in Quebec require French language proficiency. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . The certification program validates a technician's skills and knowledge to service devices on a per-product basis. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Technical Specialists may be required to travel to customer sites. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Bing Ads sets this cookie to engage with a user that has previously visited the website. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple participates in the E-Verify program in certain locations as required by law. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. By helping Apple maintain strong relationships with customers, you are instrumental to our success. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Get weekly top MacRumors stories in your inbox. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. ICF Human Trafficking Training And Technical Assistance Specialist Analytical cookies are used to understand how visitors interact with the website. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple Employee Reviews for Technical Specialist - Indeed Introduce yourself, and well get in touch if theres a role that seems like a good match. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple is a drug-free workplace. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. You get to work with really creative people. Another perk of working there: Customers love Apple, so my days were often pleasant. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. See which role best matches your experience. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Take proctored certification exams from your home or office. Fujitsu Technical Systems Specialist Salaries Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. The customers can make or break the day which led to many days being . Geniuses often made $25 to $30 an hour based on their tenure. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. The work environment for an Apple technical specialist is usually in an Apple Store. You can find information about the accommodations request process in the. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. At other times, you refer customers to support team members who get them up and running again. You may be communicating with customers about technical issues or non-technical issues. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. United States Department of Labor. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. And after you've passed an exam, display your verified digital badge on any professional networking site. We draw on the differences in who we are, what weve experienced, and how we think. Here are three trends influencing how Apple Technical Specialists work. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. You reassure customers when delivering product diagnoses and potential solutions. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Get discovered. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Customer loyalty and satisfaction is their number one priority. The Apple Professional Training courses are now available at training.apple.com. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The entire store team benefits from your commitment to providing the best care for customers. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Salrios de Training And Technical Assistance Specialist da empresa ICF Theyre so grateful and that feels really good.. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. NOW WATCH: The 6 best new features coming to Apple computers. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. United States Department of Labor. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Click here to see the total pay, recent salaries shared and more! I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. And thats our greatest strength. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. At Apple, the learning never ends, and team members continually support each other. We were thanked for coming and then excused once we had completed our quiz. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Both full-time and part-time jobs are available. CA-Technical Specialist - Careers at Apple Own your learning schedule with self-paced, online courses. Get 20% off your Jamf training if you work in education. Apple is an equal opportunity employer that is committed to inclusion and diversity. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Apple Training Training - LearnQuest Salary: Technical Training Specialist in Strathroy (Canada) 2023 What Is A Technical Specialist - Zippia And after youve passed an exam, display your verified digital badge on any professional networking site. When a customer needs assistance, you quickly assess their situation. Resources - Apple Training The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple today launched updated professional training and certifications for IT support and management. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. US-Technical Specialist - Careers at Apple Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency The entire store team benefits from your commitment to providing the best care for customers. They must also have excellent customer service skills. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. 2023 We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Learn more (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. It does not store any personal data. Copyright Apple Certified iOS Technician Training (ACiT) - ITMC We also use third-party cookies that help us analyze and understand how you use this website. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. When a customer needs assistance, you quickly assess their situation. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. These cookies track visitors across websites and collect information to provide customized ads. These cookies ensure basic functionalities and security features of the website, anonymously. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. For more details and to apply, visit, Apple Professional Training courses are available now at. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Assess employee needs and develop tech training related courses and/or programs. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. about 30,000 full- or part-time retail workers. Customer loyalty and satisfaction is their number one priority. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Technical Specialist Salary in India | PayScale Because to create products that serve everyone, we believe in including everyone. Take proctored certification exams from your home or office. 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