", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Openreach, which controls most of the UK's. as per usual ,engineers working across the road and our broadband goes down. You can view these money saving ideas by clickingHERE. We also use third-party cookies that help us analyze and understand how you use this website. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Lost or stolen. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. But you will have heard of BT, BT Broadband and BT Infinity . 10. This could be when: We only charge for repair work on a small number of fault reports. . For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Was the First Engineer who the complaint was about actually a Qube Engineer? Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. The fault is due to theft, loss or removal of equipment. Within 10 working days, Openreach will have completed their survey. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. The engineer said you should only have one line and said to get rid of the other. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 sector, For global Replying to . Compiled by Patrick Collinson. @XRaySpeX . Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. If the work is not complex, they'll carry out all the external work required. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Openreach will then be in touch to arrange when they can complete the work at your premises. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Register (or login) on our website and you will not see this ad. Openreach is the UK's digital network business. Please enter at least 3 characters to search. If this happens we'll text you, call you, or send you an email to arrange another appointment. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. . Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Well let you know how quickly you could be up and running when you order fibre broadband. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . But heres a quick guide to the different installation terms we use, and the average timescales. These cookies will be stored in your browser only with your consent. We had to say we were from Openreach, working on behalf of their Service Provider . If you arent available, someone over 18 will need to be around. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Talk about pass the buck BT! Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Account and billing. They will call you to confirm their arrival time and to find out about any access requirements. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. The installation takes around three hours and the Openreach engineer will need access to your property. Hey,@zoni23welcome back to the community. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Need to change your appointment? 1. 01-04-2021 Then just follow our step-by-step guide to install your broadband yourself. Well, by fiddling around on the Internet you have found me! Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. After a . BT promised two engineer appointments but no one turned up. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. . If you're an engineer, that's usually four or five days a week between Monday and Sunday. 26/04/2017. Log intoorder trackerusing your BT ID or order reference and postcode. Please only call if you have a letter from the government saying you are high-risk. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Qube are employed directly by BT to do Internal Home Checks. Announcements, Guides & Community Updates. The cookie is used to store the user consent for the cookies in the category "Analytics". CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Depending on the type of fault and the stage we're at in repairing it, you can do this online. In your case, communication between the two appears to have broken down badly. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Do I have to pay for this visit? Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Again, no one turned up. Super helpful and knowledgeableman. Come home no Internet. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Find out more about the BT Business app and how to download it. on They showed their strength but on Monday they will show their generosity. The cookie is used to store the user consent for the cookies in the category "Other. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. I interviewed at Openreach (London, England) in Sep 2020. Thing is there is a lot of stuff under footways so you can't go mad. So, here's where it all started working as a Phone Engineer. Well send you a text with your engineers name and mobile number. Engineers from Openreach cut the telephone line while working in the street. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Missed appointments. Send us your details and we'll be in touch as soon as we can. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Asked 22 May 2022 It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Work Experience. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. business and public sector, Media Darlington, United Kingdom. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. 12h52. More strikes are planned in the coming weeks in the rail dispute. In 1987 I began a career as a British Telecom Engineer. The engineer first needs to turn on the cable that runs from the street cabinet to your property. What tips or advice would you give to others applying to BT? Openreach aims to connect 20. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Theyll aim to do this within 5 working days of you placing your order. "Where talent is a dwarf, self-esteem is a giant. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. 30-03-2021 BT. What are the time slots for Openreach engineer appointments? You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. (adsbygoogle = window.adsbygoogle || []).push({}); Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. 2023 BBC. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. . As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. 30-03-2021 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The live chat person wasn't at all helpful and actually closed the chat without resolution. All in a day's work | 17 comments on LinkedIn You might not need a visit, just the right advice and help to identify the problem! They will discuss this with you before starting any work. You also have the option to opt-out of these cookies. Working from home no service passing the buck. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Now there is light at the end of the tunnel! When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. 10 reasons to work for BT Openreach. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It says: Were very sorry about the problem with NJs broadband service. CER / Field Insights - North England. They will try and get you . Anyone else had this? The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. I'm wondering will there be engineers working on a saturday? @richthestag. Russian minister laughed at for Ukraine war claims. The union was . Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. BT Openreach What a great place to work! My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . That's usually four or five days a week between Monday and Sunday. Theyll need to get in touch with you, so please give us your mobile number for us to share. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 What is a Fibre to the Premises (FTTP) Service Identifier? This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. He has sturdy life goals and knows where he wants to go. Answered View answer in the context of this discussion Report post The cookie is used to store the user consent for the cookies in the category "Performance". By clicking Accept All, you consent to the use of ALL the cookies. The Communication Workers Union (CWU),. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Damage caused during a break in to your premises. Moving home . these comments are my own and in no way represent any company that i may or may not be linked too. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Training is rushed, clothing is poor and supervisory support is weak. But it changed its tune when the Observer got involved. Youll be sent a new hub, so keep it somewhere handy. 13h08. You were left wondering if this was just a temporary fix. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Overtime is usually available so the minimum . Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Your working hours Our engineers work 37.5 hours a week. This is how life was back then. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Garry Analytical cookies are used to understand how visitors interact with the website. Very rarely. What's the least amount of exercise we can get away with? Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Do openreach/ BT engineers work 24/7 ? Suggest you contact openreach as this is BT Retail /Consumer forum. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If you aren't available, someone over 18 will need to be around. Engineers from Openreach managed to cut our telephone line while they were working on our road. The phone stopped working, and our broadband was down for about three hours but then came. A specific time cannot be given and access must be available for the entire slot. This has been a nice experience and I wish the best to Arran in finding work.. Read about our approach to external linking. The installation takes around three hours and the Openreach engineer will need access to your property. Read about our approach to external linking. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. 30-03-2021 Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. This cookie is set by GDPR Cookie Consent plugin. Not really a good service from BT. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Contact from abroad. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Some modules are disabled because cookies are declined. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Contact BT. on I have a line fault that needs to be fixed. It was reported a yesterday (I think). But opting out of some of these cookies may affect your browsing experience. To change your appointment: You can also easily change engineer appointments using the BT Business app. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. BT. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. This field is for validation purposes and should be left unchanged. Can Nigeria's election result be overturned? For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The strikes will take place on 29 July and 1 August. Installation day: What to expect If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Necessary cookies are absolutely essential for the website to function properly. My Background as a Phone Engineer in Southend. ", http://www.speedtest.net/my-result/3167201384. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. @bt_uk. - Providing support for Service and Commercial inventory. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. And once you've got some experience under your belt, there should be opportunities for overtime. This is a very common mistake made worse by the press. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This cookie is set by GDPR Cookie Consent plugin. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Monday 9th June 2014. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. If a charge is likely, well let you know. They come across many different situations that require considerable skill and the ability to think and act quickly. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. At conservative gathering, Trump is still the favourite. Response was given fairly soon after initial slection. Well send you a confirmation email with your appointment date and time slot. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Civil's don't have to give the hrs travel time as you have to start at a yard. You might not need a visit, just the right advice and help to identify the problem! I could not recommend working for BT Openreach at all. I think Openreach work 7 days a week, and on bank holidays. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Their service has stopped working and it is not fully fixed after two full working days. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. When you report a fault, we try and assess whether therell be a charge or not. 13h06, I just wanted to provide to the mods and@NeilO. If you currently work for the BT Group please apply directly through the Internal jobs board. [ link to this post] I have a line fault that needs to be fixed. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Accept cookies to experience the full functionality of this page. Job Responsibilities: Undertake poling when required Work on If the work is complex, Openreach will take longer to do all the external work. Normal for Openreach is 5 days a week 7.12hours a day. Its not BT Openreach, its simply Openreach, a BT Group company.. Well let you know if this happens. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. business and public sector, For business and public It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. The fault isnt due to fair wear and tear. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays.
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