After not receiving the product or a tracking number I contacted the company via email asking for an update. It shipped in a fairly timely manner during COVID. It is light weight and easy to hang. Thank you! I've had it a couple weeks, but waited to get Christmas stuff off the wall. by Metalplex. Love having the symbols of the 4 elements in my new master bath; very serene, meditative and nature invoking. Want it for over my little sitting are and think it will go great! I've requested a full refund and if they want the broken pieces sent back they will need to send me a paid envelope and box. Please share your experience by adding a thought. You can get the dealHERE or by clicking below: The second most powerful tool you should consider trying is a browser extension called Guardio. ASK A QUESTION. Of the 12, one came in broken. It took about a month to get to us, but that was during the crazy-slow shipping that we all experienced in March 2020. We have a new review. Love MetalPlex Customer Service too!! Companies can ask for reviews via automatic invitations. Was worried about hanging it but should be pretty easy and stable. Horrible, horrible, horrible. The customer will be automatically refunded through the original payment method. Shasta reversed, as it reflects what one see's from the City Of Mt. They provide chairs, call centers, desks, storage, partition walls, and meeting tables. Took 6 phone calls before we could get in touch with someone who would even stay on the line with us. However, the moon tips arrived with metal spurs that I had to remove but it was easy. I certainly would never send a product like that out to a customer. Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. The pieces are scratched up. Super flexible and helpful on customization. Brand: Metalplex. It's really nice.Only the problem i have i choose the wrong number #12 the picture look to small. We love our mountain wall art! We didnt want to drill so we removed included screws and used construction adhesive to mount on concrete wall. You can also find useful discounts and more other newsletters in your inbox. Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items. And they will provide an estimated delivery date for each item in your luggage. Incognis results were verified by our team and are trustworthy. We're happy to answer any questions you have or provide you with an estimate. My husband and I are having a cabin built and have had numerous pieces made by them. It came with pins to hold the items up on the wall. Well worth the wait! If we accidentally misspell a name or word you provided correctly then we will replace your item ASAP at no additional charge. Got the medium size for over my desk at work and love it!!! I ordered on 9/25 from the company a mountain range of ********. Trying to return is a nightmare.they take days to get back to you & try to negotiate a 70% refund. Or at least make an effort to correct the problem and send the customer what they ordered and were expecting to receive. I hope to order from this shop again in the future! I took a chance to see if Matt could create something for me so I sent him a few pictures of Mt hood and was blown away with the delivery! When I received my $130 product, it's more like dirty $20 piece of cardboard and not the metal product they misleading advertise. Told us they would have the missing item shipped out asap. I told them I placed an order, at which point they blocked me from their ******** account. BBB Business Profiles are subject to change at any time. Extremely happy with this purchase! It goes against our guidelines to offer incentives for reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am updating my bathroom and believe me, I will be back to order a few more things from you. You've just researched metal-plex.com to see if this business and its website are legitimate. Today is Feb 23 ~ *** statement still read the same.Metal-Plex does not offer a phone number for customer service Only way to contact them is through E-mail. So to summarize a long process, they couldn't deliver on-time and the item I paid $254 was very cheap and not worth half of that price. Clear All +2 Colors | 3 Sizes Available in 3 Colors and 3 Sizes. The metal art looks exactly like it does online. Of the 12, one came in broken. 14 days later the tracking label has been printed not shipped. Then sell them to third parties, such as insurance companies, banks and other marketing agencies. I ordered my product on 1/2/23 they claimed it was on the way, gave a tracking number. I had to spend about 20 minutes in my workshop doing this myself. Took a few days to ship out but worth the weight. Practically everyone uses a cell phone. Absolutely LOVE the Mt. Our log cabin is being completed one room at a time. The customer service was outstanding.. very good communication. Stay away from these people. Quality is terrific. What needs to be considered when purchasing a phone? Needed something that would take up some space and this was pretty big and looks good. It has not yet been shipped per the tracking information. Customer service was awesome and took care of the order until we were happy. Easy to hang - we used Command Strips. When I contacted the company, they quickly made a new one and shipped it out. I received an email response that they didn't send me a tracking number earlier as they didn't have my email address. Came out gorgeous. Customer service is also great. We ship wordwide! Find out how we combat fake reviews. There are no refunds for customized products where the buyer misspelled the personalization. Love the LED variety of colors from cool to warm to fit any mood. Had some leftover cut fragments I had to remove but nothing major. . Join MetalPlex and be a member here, and you can surely receive good Discount Code for your first purchase. Thanks all for running a strong reliable business. You know when you search, for example, for a flight and the next time you look at the same search the prices are higher? I used 2 heavy duty velcro command hooks to hang it on our aluminum siding and have had zero issues with it staying put through some warm weather, a wind storm and snow! on Facebook, Share Received thin crap that looks like plastic, and one of the items I ordered came in the wrong color. Satisfaction Guaranteed or Your Money Back: MetalPlex is committed to the highest level of quality and excellence, and we stand behind every product that we make. Thanks MetalPlex! I was able to straighten it out though and as you can see it looks great! I wanted it to be a gift. +91-8918076038. horrible customer experience and zero customer service. How would you rate it? Was a gift for my sister & it was delivered very quickly. Ordered the house sign as an anniversary gift for my daughter and son-in-law. Super easy to install. Truly, amazing customer service and beautiful craftsmanship. Common. This is a just silly. Trying to return is a nightmare.they take days to get back to you & try to negotiate a 70% refund. This arrived quicker than expected and it was so well-done! As of Feb 16th, I had no response from MetalPlex about my ordered. General customers can get the free standard shipping service with a valid coupon. Ill never buy from them again! This is the 12 inch. I wish I had read the reviews before ordering. You can exchange and deduct the points collected by purchasing. They have not responded to my emails or the messages sent using their online Contact Us option. City of Industry, California, United States. If we bought this at a craft fair for $10 it would be ok but for $50 no way. Don't just take our word for it, ask our 50,000+ customers! Mountains - Metal Wall Art I highly recommend and will buy more from Metalplex! We have gained wide market popularity as our products are obtained from reliable vendors of the market, who use premium quality raw material in manufacturing these products. 2 weeks go by, no communication, no tracking number. My son loved it. You will not have to return the misspelled item. Incredible. It looks like a wall decal it's so thin! Date of experience: February 17, 2023. See BBB rating, reviews, complaints, & more. following rank: Well explain below why metal-plex.com received this verdict, but first, lets make sure you are looking at the right business (many people often mistype the query). excellent craftsmanship. Highly recommend. Already recommended to company to several friends. This rating means the business is Standard. Love the look! We bought 2 of these for our duplex trailside ski chalets in Michigan. Its light weight and was super easy to hang. Unfortunately, It's been a long time since we have worked with a business with excellent customer service and communication, so working with Metalplex was a breath of fresh air and hope that there are still good companies out there! See the delivery FAQs for details on shipping methods, costs and . Exactly as pictured. Customer Service for MetalPlex is absolutely THE BEST! We use dedicated people and clever technology to safeguard our platform. Yes, we welcome all custom orders, including custom colors and sizes. Very light weight. Return the items in a negotiated shipping way and pay for the shipping temporarily. Thanks for the great product. It came with a plate with my name on it in the same weird metal foam sandwich. I fell for it hook, line and sinker! I can say that this company responded quickly to my MANY inquiries about non-delivery. Wonderful customer service. They keep sending the same auto answer every week. a thing from you. Don't just take our word for it, ask our 50,000+ customers! I have not opened as a gift for nephew fam and new house..will send when up We love how it turned out. The craftsmanship is perfect and very detailed and it is also lightweight. Ordered 3 pieces from them. The simple design is what made me fall in love with this! -Submitted various custom product designs and listings using Carbide Create to produce unique wall . Good size. FREE SHIPPING IN KUALA TERENGGANU +6012-9982552. If I could give 6 stars, I would. Their ******** reviews look great and they respond to comments/questions. We gathered the most favorable Discount Code 48, so you don't have to. Great company to do business with. As a member of MetalPlex, you can enjoy even greater discounts. Thank you for your understanding. Customers can definitely save lots of money with the help of Usa.coupert.com! In-store collection available within 1 to 7 business days. It was totally protected by the packaging. Customers and MetalPlex will be both glad to see the Discount Code at special festivals. I love the mix up of photos from the park. Our algorithm used powerful factors that analyzed in-depth the company's website, in this case metal-plex.com. Its much lighter in weight than expected which is a good thing. Your time can be saved because all of the Discount Code from MetalPlex is collected on our site for you. Picture doesn't do it justice but it looks great! So far they have not replaced it either. Robert Slattery from Metals.com Anthony Bowers and Joseph something from Metals . Wish I had read the reviews before I ordered. The pins hide themselves well. Last, but not least, we have two more powerful fraud prevention tools that you should know about. Absolute work of art! 2023 Trustpilot, Inc. All rights reserved. Every time you visit a simple site and accept cookies, consent to their terms of use, or download an app, dubious data brokers collect your phone number, name, and, a lot of times, even the address. Great communicators as the item was being made then shipped. The chances of success are 100%. If we bought this at a craft fair for $10 it would be ok but for $50 no way. I love the way the four elements look on a floating wall in my living room and I'm thrilled they were on sale. was looking for something big to go over my sofa and this is perfect size! While the paragraph above may substantiate metal-plex.coms business, there is a chance their activities may expand beyond that. Nice extra touch! See if the website is legit with our validator: Here are the best ways to spot a scam this year. original purchase is non-refundable. Thank you, Wendy, Limited Edition Glacier National Park Bear - Metal Wall Art. Notify me about the newest scams every week. Awesome product. My experience has been exactly the same: Delays, and ZERO communication. As metal-plex.com is listed under the Wall Arts industry, here is an excerpt taken from their website: This website is trendy, and either has extensions in many languages or login credentials on the homepage. - Black / 12 I dont understand how these people are even still in business. this is my second order from this place. BBB Business Profiles generally cover a three-year reporting period. After another month & more emails, the 2nd item finally arrived . It is currently up with a white hook that looks like a nose ring. 19937 Harrison Ave, City of Industry, CA 91789 If you want to return the product, you must process it within 30 days from the date of receipt of the package.
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