RCI and related marks are registered trademarks and/or service marks in the United States and internationally. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). All we ask is that you follow a few simple guidelines. and told them we wanted to cancel the contract or they could Regards, It was basically, sorry sucker attitude. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Scam Clue 4: A promotion demanding that you act now or lose the deal. Palmera also has a Facebook page that we should all be posting on. Please visit RCI.com for details. Our friends did, for sure. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. In Share your photos and videos with others to prove the truth of your words. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. The guy then became upset and challenged us why we could base our decision based on something online. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. The letter I sent via fedex was received by someone at PCV this morning. more, You seem to have JavaScript disabled. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Login to participate on the website. You wont have to exchange your vacation week or points. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). And we prefer to vacation by ourselves instead of as a group. I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. Avoid doing business with Palmera. No response. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. All-Inclusive resorts may charge a mandatory all-inclusive fee. This business is not a member of Business Consumer Alliance. Featured review. Copyright 2020 Business Consumer Alliance All Rights Reserved. Fla. Feb 28, 2023 7:27 pm EST. I did this for over an hour. I'm tired of the lies. I want to close my bank account in hopes of getting away from these vultures. Contacts:There are no additional contacts. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. These vacations are limited. I submitted a certified letter to the company with no response. The first clue should have been that the Quest However, I cannot afford this. Most real companies would take the time..will see where it goes. Who do I contact? So they could either buy it back or he'd just quit making payments, so they let him out of it. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Palmera Vacation Club. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. Desired Settlement: cancellation of contract with no negative credit report filing. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. We told him flat-out during the tour that we are not interested. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. I should be able to sue myself out of this contract since they did not sell my current time share. It's clear there is no intention of honoring that. Palmera Vacation Club. Desired outcome: *****. On our way down to Hilton Head, we were a little bit behind schedule. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. product but we could spend more $ and upgrade. Scam Clue 5: A promotion that poses as an investment. Click here to explore the Palmera Portfolio. I told them I was waiting on a check from them to pay off my old time share. We are dedicated to delivering vacation memories that last a lifetime. as it is a completely free way to help other owners find TUG on the internet! We bought 3,000 points for around $13K. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! The letter is already in transit via FedEx to PCV. With points, you have the utmost flexibility with booking trips where and when you want. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. The most helpful contributions are detailed and help others make better decisions. Interested in Palmera Vacation Club? So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? I have already paid $2655 plus $846. Time Shares. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. Read full review of Palmera Vacation Club. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). we are convinced we made a BIG mistake and composed a letter to cancel the contract. Start a new search, then select a related item from the autosuggest. Help please. Our records indicate the company failed to respond to the one complaint brought to its attention. I just feel so bad for all of the people that get swindled by vultures like these. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. We have excellent credit and I don't want this to ruin it! A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. Need to find a different location? Also Check: Free Vacations For Cancer Patients. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Read your contract for rescission and follow those directions exactly as stated. He showed us the availability for the following year during the same week we purchased. RCI, LLC is not responsible for any activities or services provided third party providers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. Also publication TIMESHARING TODAY. All of the lies, promises, and representations are part of the scam. Thank you! Complaint Resolution Index (CRI) Explained. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. I would also send a copy via USPS certified mail with tracking today. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. Phone number +1 888-887-2563. Why? Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. Nov 15, 2016. We put down $1200 on our credit card and signed the financing paperwork for the rest. Recent Reviews So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? Who do I contact??? My husband and I both agree that if we don't get back our $1200 down payment we will chalk that up to a (hard) lesson learned. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. You can find contact details for Palmera Vacation Club above. Clear all ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Taxes, additional fees and charges may apply. You can call member services, leave messages and never get a call back. (free membership giveaway for every 50 subscribers!). This review was chosen algorithmically as the most valued customer feedback. Book by 8/15 for travel through 12/15/22. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. At our age changing made sense if this transition occured. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. Now, they have changed the rules, once again, to only allowing "members only" 3 smart stays a year. We stayed at the Island Links and attended a timeshare presentation. We were introduced to a conversion-type program, where currently owned-vacation properties would be taken over by Palmera, and points within those timeshares would be converted and used to purchase a timeshare at Palmera and Palmera would take over your previously owned properties, never was it mentioned that the previously owned properties would be listed until resold. Rental: CST: 2081369-50. He was not up front at all. I was puzzled by this statement. Complaint Resolution Index (CRI) Explained. Should I contact the finance company as well to let them know we have canceled the contract? My decision to purchased was based on lies. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. Often, you can answer the scam-or-not question before you even see the details of a club promotion.
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