stonewater customer promise

stonewater customer promise . Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. We'll assume you're ok with this, but you can opt-out if you wish. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Interviewers were very welcoming and made me feel at ease. stonewater customer promise. cscl star vessel flag autism and narcissism differences. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Online/Remote - Candidates ideally in. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention stonewater customer promise. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. We value the importance of what EDI brings to our organisation, our colleagues and customers. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 stonewater customer promise . At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. 590 0 obj <> endobj Listing for: CV-Library. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. The CCP will then meet and make their recommendations within 5 days of their meeting. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Stonewater Customer Hubb. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Keeping customers safe and delivering quality services to you really matters to us. You can register for MyHome, and MyRewards at myhome.stonewater.org. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Twitter - @StonewaterUk. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. stonewater customer promise. Customer Service Rep, Remote Customer Service. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Home; ber CLS; Leistungen; Kontakt / Impressum 100% of job seekers rate their interview experience at Stonewater as positive. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; To see all our potential job matches, visit: https://crowd.in/O8Ybr1 All answers shown come directly from Stonewater Reviews and are not edited or altered. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! 2 Stonewater reviews. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. California Insurance License #0G51436. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. If it matters to our customers it matters to us." Stonewaters goal is not to work with general agents or quote mills. Phone us: 01202 319 119. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Your name * Your email address * Confirm email * Isgho Votre ducation notre priorit . please contact your property management office. These agencies . If it matters to our customers it matters to us." Christian Lauterbach - Sicherheit im Betrieb. -Maya Angelou These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. ;R?q:40? Overall, 67% of employees would recommend working at Stonewater to a friend. I look forward to sharing another update for the final three months of this financial year sometime in April. stonewater customer promise. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Overall, 67% of employees would recommend. stonewater customer promise. New Homes Coordinator This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Customer APP ID: stonewater. 610 0 obj <>stream We value the importance of what EDI brings to our organisation, our colleagues and customers. Scheme Co-ordinator z[|WC{]f. 09/27/2022. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Customer Service Advisor You can see our performance for the last quarter, as well as the previous reports on our website. https://lnkd.in/eskQbV8D We manage around 32,500 homes in England for over 70,000 customers . If you are reporting an emergency, please do not utilize this means of communication. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. 0 The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Does Stonewater offer an employee assistance or workplace counselling program? Stonewater customer community group on Facebook. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Remote/Work from Home position. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Retrofit is a key solution to some of the energy bill challenges were facing today. (i Survivors experience of the housing pathway Use this form to report any non-emergency repairs or defects. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Stonewater did an excellent job of communicating before, during and after our recent roofing job. 68% of employees think that Stonewater has a positive business outlook. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream For all general enquries, including queries about your agreement, paying your rent etc. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. This is based on anonymous employee reviews submitted on Glassdoor. Read 1 more review about Stonewater. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. . Call your management office directly or the local authorities at 911. You can update your choices at any time in your settings. %%EOF Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Excellent customer support. This latest performance shows some areas where were hitting our targets and others where were not there yet. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. We think we could be the perfect match for you too but which way will you swipe? Home Realizacje i porady Bez kategorii stonewater customer promise. We aim to respond to all email queries within two working days. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . You're family. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Feedback. Were really sorry if youve experienced delays or the service hasnt met your expectations. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. This button displays the currently selected search type. Listed on 2023-03-03. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Feedback. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. They handled all the details with the insurance company. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death To get a job at Stonewater, browse currently open positions and apply for a job near you. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. You can find it here. How ready are you? Their personnel know their . Over the last three months weve carried out a whopping. California Insurance License #0G51436. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Our customer commitments are the service standards weve set with you. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Copyright Stonewater. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Call your management office directly or the local authorities at 911. hbbd```b``5 L@E) $3H@i ^Alex. Pan Sussex priority alignment with Brighton and Hove So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you I am delighted that you are interested in joining Stonewater at this exciting time in our development. Job specializations: Customer Service/HelpDesk. LEARN MORE Report anti-social behaviour. california hotel laws; fort hood levy brief link; cassie laundrie update. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m One of the ways we do this is with our customer commitments. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. hlRmk0+}K`,j"c[IvNsztiDc@h Day 5 of #NCSW2022 is Customer Service Recognition Day! Bournemouth - England - UK , BH2 6ED. Development Manager We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Use this form to let us know about incidents of anti-social behaviour. Others should be encouraged to follow their lead. I could pick out names but does that not devalue the work others do. To tell us your thoughts, please complete the following, 2 minute survey. Does there seem to be diversity at Stonewater? Whether they need emotional, physical or financial support or advice it's always free. Copyright Stonewater. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach stonewater customer promise. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Intersectionality, domestic abuse and housing If you are reporting an emergency, please do not utilize this means of communication. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. How can we deliver good, quality, and affordable homes to the people wh This form will not work unless you enable cookies. Select Accept to consent or Reject to decline non-essential cookies for this use. The Customer Complaint Panel who are they and what do they do? By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved.

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